Frequently Asked Questions

Streaming puts a very heavy work load on your internet connection. When streaming video files, you need to realize that HD video files are large files that require high speed internet, unfortunately the internet industry is NOT regulated, and the term "High Speed" has no clear definition. (Varies from 5mbps to over a gb).

To put this into perspective think of your internet speed like a highway (remember it being called the “information highway?") Some cars are driving 5 km/hr and others are doing well over 100. It's like the 401 highway... if you think of your device as a car, and your internet connection is like an on-ramp. How fast you can drive depends on a lot of factors.... Where you are and the time of day and other traffic on the road, all affected by things like road maintenance, conditions like weather ... all of this doesn’t even take into account the condition or age of the vehicle you are driving, including how well maintained and up to date it is.

As you can see, there are a lot of factors that come into play when steaming... and if you have any questions, we are always willing to help! 

EDMI boxes are considered to be HARDWIRED Devices, although they will work on both Wifi as well as a direct Ethernet connection.  We always recommend a direct Ethernet connection when using your EDMI box, as this will give you the highest internet speeds possible on your internet connection.  Once you switch to Wifi, internet providers typically only guarantee up to 60% of thier speeds. 

Buffering is unfortunately a part of streaming, with many different causes ranging from the original source you are streaming from, to the route it takes to get to you, through your internet provider, through your router and then to the box, and finally through the software on your box and the media player it’s using....

• Clear off any apps running in the background - Press and Hold ALT button on your keyboard remote, tap on the TAB button, and use the BACK or DEL button to "Swipe away" all apps currently running
  
• Always connect your box directly to your router using an Ethernet (network) cable.  (Do not use wifi)
  
• Make sure your router is up to date
  
• Check with your ISP to ensure you have the fastest available speed and that they are not having any issues
  
• Reboot your router at least once a month
  
• Reboot your box occasionally (we recommend once a week)
  
• Make sure your software is up to date
  
• Within your streaming software -  make sure you try multiple sources as not all sources are the same (some are faster than others)
  
• Try sources further down the list (most people try the first couple and give up...) freeing up traffic on the sources lower on the list
  
• Try different Default Media Players (click on the settings icon with 3 lines on it and go into Media Player settings.  although We recommend MX Player, There are others that have been quite effective.  (note if you change players, the next stream you try to play may ask you to log into the Google Playstore to install the new media player.)
  
• Sometimes sources buffer, and there are no better streams available... and because sources change constantly... patience is key.

• Subscribe to Real - Debrid (instructions on the Tutorial Page) This is a very inexpensive subscription service offering high quality sources to stream from within Cinema
  
• If you can’t find what you want right now, try again later...

• ^^^^^^ Re-read that last one again ^^^^^^
  

EDMI offers the ability to enjoy streaming that is free and as we have always said, there are always paid options which offer more of a guarantee.

Many of us rely on the router our Internet provider has put in our home... but maybe it's time to start asking some specific questions about it!

How long ago was it installed in your home?

If it's been a couple years, think about how much your internet usage has changed in that time... consumers are now using far more data and streaming than ever before!

At EDMI, we recommend taking the initiative and contacting your ISP to make sure the router you are paying a monthly fee for, is up to date! Just ask for the newest fastest router available! It's your monthly rental fee, and you have every right to have the best equipment! (We recommend making this call every 6 months to a year!)

If you own your router, and have had it longer than a year and find you are having buffering issues, or find it slow, maybe an upgrade of your router could fix this.... many technology stores offer great routers with excellent return policies, allowing you to purchase and try a new one, and if it doesn't improve your signal, then you can still return it for a full refund!

Where is your router located?

If you think about it, our router has now become the most used appliance in our homes these days, is the location where your ISP installed it, the best place? When you look at how much we use the router, does it make sense to place it in the basement beside the furnace? Would you ever think of putting a dishwasher beside the furnace? No, of course not! Your router needs to be located where it best serves YOUR usage, not where it was easiest to install.

Consider how your family uses your home internet now, where are all your wifi devices typically used? Which devices (such as android boxes) would benefit from a direct Ethernet cable connection to the router? And then contact your ISP about having it moved to a more efficient location that reflects your actual usage now! 

Unlike paid serviaces such Netflix, Crave. and others, which regulate the speeds of their delivery servers, the resolution and availability of their selected streams, your EDMI box accesses streams that are "not regulated".  Although, most streams are very quick and excellent quality on your EDMI Box, you may experience streams that vary in quality and availability.  This is normal with online streaming. 

We recommend a minimum of 10 mbps for optimal results.  It is important to remember that there is often a difference between your "actual" download speeds, and the speed that appears on your Internet Providers statement. Downloading a free app called "Ookla" will allow you to measure your "Actual" speeds.

Click Here to test your speed

Yes, Each EDMI Box is designed to connect to only one TV set.  Many of our customers have started with one box for their main TV, and have purchased addition EDMI Boxes for their other TV sets throughout their home. Having more than one box in your home allows for each family member to enjoy their favorite shows, movies, or live sports where they want to enjoy them. 

EDMI works hand in hand with 10 year "Consumers Choice Award" winning Strathroy Audio Video.  This is one of the largest suppliers of LG Smart TV's in Ontario.  

Smart TV's are designed to provide internet access on your TV, which is typically used for paid subscriptions like Netflix, or Youtube and many others.  For many people these functions truly enhance their viewing experience.  

If you are looking for more out of your Smart TV, this is where partnering your Smart TV, with an EDMI box makes the most sense. 

Most Smart TV's come with a selection of Pre-installed apps, and some even have a "store" where you can install others from, however most Smart TV's do not have a true Android Operating System built in, which means you are limited to the apps available either installed or through their own store.  

Many Smart TV's do not have the ability to custom load the apps that we use, and as the apps are updated frequently, you my not have access to being able to stay current with those apps.

Smart TV's also are designed to simply provide internet access, and are not built for processing higher quality streaming services and therefore do not have the processing speeds, RAM and other hardware requirements for running the apps properly we use which may lead to less desirable streaming experiences.

Finally EDMI believes that especially during the current pandemic, it is critical that we be able to provide Remote Support to our clients, which is by far, the safest and most convenient way for our clients to remain up and running through these challenging times.  Smart TV's simply do not have this functionality.

In short, having a dedicated device which is fully updatable, has the required hardware and Operating system for optimal streaming, and being able to receive remote support means you will have a much better streaming experience! 

Smart TV's are excellent and have now become the norm, the question is do you just want the norm or do you want better? 

There are very specific regulations and requirements for electronics that need to be adhered to here in Canada.  

Have you ever heard of cheap knock off charging cords or other products that people have bought online that end up catching fire in their homes?  Sadly this is due to less than reputable companies worldwide selling products online that have not been tested, nor comply with Canadian Standards and Regulations.  

There are many manufacturers around the world that have taken advantage of our global marketplace and the access that we as consumers have to their products being shipped directly to our homes, without being compliant or meeting the standards on electronics being sold within Canada.

Many of these websites, ie Wish, Ali-baba etc, sell a wide variety of electronics direct to consumers.  Unfortunately, they know that the cost of shipping a product back to them is not cost effective for the consumer, so they manage to get away with selling sub-par products without fear of lost revenue due to returns or even customer service. 

Furthermore, many of these companies have also taken advantage of the fact that most people in North America will believe whatever is written on the packaging to be fact, whether or not the print is accurate. 

Many android boxes being sold online do not have a Manufacturer, which should be a red flag.  Every reputable company wants their BRAND on their merchandise.   Many of these "Unbranded" boxes, have only a model number.  There are often multiple different manufacturers building  boxes with that model number, and there is no standardization of the parts used to build these boxes.  This means there is no way to tell for sure that the hardware specs on the box, match the actual hardware inside the box. 

It is also common practice for these companies to be able to edit the specifications through the software, so that it displays a specific amount of RAM, or a processor type, or even the Android OS Version regardless of what is present inside the box. 

When you are buying a box online you may save a few dollars, but you never really know what you are getting, and if it's not what you expected, there's no recourse. 

Also boxes purchased online do not arrive programmed.   It is up to you to source the apps that you need, which will take time, and patience.  Often these boxes may come with unlicensed versions of the Android OS, which could lead to incompatibility with current apps.  (This is evident when you load the current version of a popular app, and it crashes repeatedly when trying to load the app itself.)

Lastly, and we feel this is the most important, Support local.

By supporting local companies like EDMI, who responsibly source our products from reputable and reliable manufacturers, you are supporting your local economy.  EDMI also offersIn-Person, Online and if needed In-Home support.  The box you buy from us is fully programmed with the most current and up to date software. We offer an exclusive 1-year exchange warranty, and we back it up with a friendly smile. 

Yes!  Streaming content from the internet on your EDMI Box is 100% legal in Canada.  The guidelines for this are very clear.  

• Your EDMI Box does not retain a digital copy of any copyrighted material
• The CRTC does not monitor, nor regulate any content generated or originating from outside of Canada
• You are paying for unlimited Internet access through your Internet Provider, and due to Net Neutrality laws in Canada, you have fair and equal access to all websites. 

Yes!  Your new EDMI box can travel with you, allowing you to enjoy your favorite online streams, wherever you are! Excellent for Business trips, ideal for students who are away at College or University, or even while travelling south for the winter!  

All you need is a Television and an internet connection.  

Because of it's small size and easy installation, you will always have a world of entertainment at your fingertips!

EDMI offers an exclusive 1 Year Warranty on our EDMI Entertainment System.  (this only applies to boxes sold directly by EDMI,  proof of purchase must be provided.)

EDMI Entertainment Systems

If you have any issues with your EDMI Entertainment System within the first year, we can try to troubleshoot the device using our Remote Support ($10 fee applies) or you can bring the box in and we can troubleshoot the device in person.   

• If your box has been misused, damaged, tampered with or subject to a power surge these will void your warranty
• If during the first year, your box is unable to be repaired, EDMI will provide a one-time replacement at no charge. 
• If software needs to be re-installed this would be considered "reprogramming" and subject to a flat rate of $30 for reprogramming. 
• EDMI does not offer refunds on any of our products or services

Keyboard Remotes

• Keyboard Remotes are sold "as-is" and are not covered by any warranty, and are non refundable

Service Fees

• All-In Media fees, service fees, reprogramming fees, and remote support fees are all non refundable

EDMI reserves the right to refuse service and support to anyone if that person is rude, offensive, or beligerant.  

This is non-negotiable.